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Delivering Happiness

Grand Central Publishing (Mar 1, 2010)
Hardcover – 300 pages
ISBN: 0446563048 / 9780446563048
The visionary CEO of Zappos explains how an emphasis on corporate culture can lead to unprecedented success.Pay new employees $2000 to quit. Make customer service the entire company, not just a department. Focus on company culture as the #1 priority. Apply research from the science of happiness t...