Tipping Point Leadership (HBR OnPoint Enhanced Edition)

Harvard Business Review (Apr 1, 2003)
Digital – 12 pages

When William Bratton was appointed police commissioner of New York City in 1994, turf wars over jurisdiction and funding were rife, promotion bore little relationship to performance, and crime was out of control. Yet in less than two years, and without an increase in his budget, Bratton turned Ne...
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