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| 1 |
Book DescriptionToday’s customers are smarter and more demanding -- and with so many choices available, repeat business is at greater risk than ever before. The fourth edition of this customer service bestseller still delivers the proven Knock Your Socks Off formula, and has been updated with all new techniques that will help anyone successfully work with even the most difficult customers. Featuring brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush, this ind... |
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| 2 |
Book DescriptionIn this candid memoir, A. Alfred Taubman explains how a dyslexic Jewish kid from Detroit grew up to be a billionaire retailing pioneer, an intimate of European aristocrats and Palm Beach socialites, a respected philanthropist and, at age 78, a federal prisoner. With a unique blend of humor and genius, Taubman shows how selling fine art and antiques really isn't that different from marketing root beer or football, and offers penetrating insights into that quintessential palace of commerce, the luxury shopping mall. Alfred Taubman may not have invented the modern shopping center but, in th... |
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| 3 |
Book DescriptionThe 7 Habits of Highly Effective People: Powerful Lessons in Personal Change was a groundbreaker when it was first published in 1990, and it continues to be a business bestseller with more than 10 million copies sold. Stephen Covey, an internationally respected leadership authority, realizes that true success encompasses a balance of personal and professional effectiveness, so this book is a manual for performing better in both arenas. His anecdotes are as frequently from family situations as from business challenges. Before you can adopt the seven habits, you'll need to accomplish what Co... |
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| 4 |
Book DescriptionFrom Stephen R. Covey's eldest son comes a revolutionary new path towards productivity and satisfaction. Trust, says Stephen M.R. Covey, is the very basis of the new global economy, and he shows how trust—and the speed at which it is established with clients, employees and constituents—is the essential ingredient for any high-performance, successful organization. For business leaders and public figures in any arena, The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in our every transaction and relationship—from the most personal to the br... |
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| 5 |
Book DescriptionLeadership expert Dr. John C. Maxwell knows that people are never successful by talent alone, and in this book he outlines the 13 crucial things you can do to maximize your natural talents and become a "Talent-plus" person. |
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| 6 |
Book DescriptionDo you want to get ahead in life? Climb the ladder to personal success? The secret, master networker Keith Ferrazzi claims, is in reaching out to other people. As Ferrazzi discovered early in life, what distinguishes highly successful people from everyone else is the way they use the power of relationships—so that everyone wins.In Never Eat Alone, Ferrazzi lays out the specific steps—and inner mindset—he uses to reach out to connect with the thousands of colleagues, friends, and associates on his Rolodex, people he has helped and who have helped him.The son of a small-town steelworker and a... |
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| 7 |
Book DescriptionFilled with easy, accessible anecdotes and exercises, Present Moment Awareness shows readers how they can drop their emotional baggage, calm their worries about the future, and start enjoying the peace and happiness that can only be found in the present moment. Through a series of simple but enlightening concepts, Duncan, who retired a multimillionaire before the age of 30 and has become a word-of-mouth phenomenon, shows how we can discover the true causes of our stress and discontent, transform our emotions from rulers into advisors, and start enjoying our lives, right here and now. |
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| 8 |
Book DescriptionFormer Chicago lawyer Ben Holiday was proud and happy. And why not? The Magic Kingdom of Landover, which he ruled as High Lord, was finally at peace, and he and his wife, the sylph Willow, could watch their daughter Mistaya grow.And grow she did--shooting through infancy in months, learning to walk and to swim in the same week. Mistaya had been born a seedling, nourished by soils from Landover, Earth, and the fairy mists, come into being in the dank, misty deadness of the Deep Fell. With dazzling green eyes that cut to the soul, she was as lovely as her mother, and Ben wanted nothing more t... |
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| 9 |
Book DescriptionOH, WHAT A TANGLED WEB...Everything should have been quiet and pleasant for Ben Holiday, the former Chicago lawyer who became sovereign of the Magic Kingdom of Landover. But it wasn't.Horris Kew, conjurer, confidence-man, and trickster, had returned to Landover from Ben's own world. Alas, Horris had not returned of his own volition--he had been sent by the Gorse, a sorcerer of great evil, whom Horris had unwittingly freed from the magic Tangle Box, where it had long ago been imprisoned by the fairy folk. Now it had returned to enslave those who had once dared condemn it. But first, it would... |
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| 10 |
Book DescriptionQuestor Thews is only a semi-competent wizard, but when High Lord Ben Holiday and his love Willow need use of his powers, he tries to comply. He tries, all right, but he doesn't have all that much faith in himself--not since he turned a terrier into an imp. Still, he'll do what he can.... |
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